Microsoft Corporation (NASDAQ:MSFT) recalled around 2.3 million (including 190,000 in Canada) AC power cords for its Surface Pro computers due to fire and shock hazards, according to the U.S. Consumer Product Safety Commission.
The recall involves Surface Pro, Surface Pro 2 and Surface Pro 3 computers sold before March 15, 2015. The devices were sold at Microsoft stores, Best Buy (NYSE:BBY), Costco Wholesale Corporation (NASDAQ:COST), and other stores from February 2012 to March 15, 2015.
The Surface Pro and Surface Pro 2 devices have a black case with the product name on the back of the device toward the bottom. Surface Pro 3 computers have a silver case with “Windows 8 Pro” on the back of the device under the kickstand.
The recall also includes accessory power supply units with an AC power cord sold separately before March 15 last year. The recalled power cords do not have a 1/8-inch sleeve on the cord on the end that connects to the power supply.
Microsoft AC Power cords overheat and emit flames
Microsoft received 56 reports from consumers indicating that the AC cords on their devices overheated and emitted flames. Five consumers reported that they experienced electric shock.
The Consumer Product Safety Commission is advising consumers to unplug and stop using the AC power cords and contact Microsoft for a free replacement.
Microsoft said consumers will receive one AC power cord replacement free of charge for every eligible Surface Pro device. The company does not require a proof of damage to get a replacement. Consumers who own more than one Surface Pro device must submit a replacement order for each device.
Not included in the recall
Microsoft said the recall does not apply to the AC power cords for Surface RT, Surface 2, Surface 3, Surface Pro 3 sold after March 15, 2015, Surface Pro 4 and Surface Book.
The recall does not also apply to power supplies with DC power cords for all devices. It does not apply for AC power cords and power supplies for the docking stations for Surface Pro, Surface Pro 2, Surface 3, and Surface Pro 3.