The internet and TV services of Comcast Corporation suffered a major outage across the United States that started around 6:30 AM Eastern Time.
The outage affected most of the cities in the East Coast from Washington D.C. to Boston and other major cities across the country including Chicago, Detroit, Denver, Houston, Minneapolis, Pittsburg, Portland, Seattle and San Francisco, according to report from Downdetector.com.
Comcast customers aired their complaints on social media networks such as Twitter and Facebook because the company’s customer service line was also down.
Comcast apologized to customers
According to Comcast, the outage primarily affected its TV service. It is still investigating the cause of the service interruption. The company apologized to customers for the inconvenience caused by the outage.
Around 1:22 in the afternoon Eastern Time, Comcast said, “We have repaired the temporary network interruption that impacted some of our services this morning.”
The company also stated, “We’re continuing to investigate what appears to be a temporary network interruption that impacted some of our services this morning. Our engineers have been working on this and services are starting to be restored. We apologize for any inconvenience this has caused our customers.”
The company did not yet disclose the number of customers affected by the outage. Downdetector.com monitored as much as 17,033 reports over the past 24 hours. Fifty percent (50%) reported problems on their TV, internet (26%), and total blackout (23%).